These businesses have generally resisted voluntary adoption of ISO 9001 for intrinsic and interdependent reasons, such as lack of sufficient personnel and capital resources, lack of time and skills. It is a fact that the majority of organizations worldwide are non-manufacturing and belong to the category of small businesses (small businesses, in this paper, is defined as those that employ less than 100 people). Over time and with the release of the more generic ISO 9001 version late in the year 2000, the number of non-manufacturing organizations seeking ISO 9001 certification gradually but slowly grew. ISO 9001 and small businesses Historically, ISO 9001 Quality Management System (QMS) has enjoyed more acceptances from larger organizations that belong mainly to the manufacturing sector. Unlike the traditional one-shot approach to ISO 9001:2000 implementation, the proposed framework is built on four premises, utilizing an incremental approach that considers the specific characteristics of small businesses. This article proposes a framework for an effective and economical implementation of the ISO 9001:2000 QMS in small businesses. Nevertheless, small businesses often cite lack of resources and time as the main reasons for not implementing ISO 9001:2000 QMS. An obvious recommendation would be to implement ISO 9001:2000 QMS. Unfortunately, many small businesses fail to survive due to the absence or lack of adequate system for managing quality. The validity of ISO 9001:2000 QMS stems, largely, from the fact that the best minds worldwide have contributed to its development and maintenance, and the fact that many companies have reported real business gains because of its implementation.
The purpose of ISO 9001:2000 Quality Management System (QMS) is to provide businesses with a model to grow systematically while assuring the quality of their products.
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